Five enthusiastic stars! The team at First General set a new standard we didn't know existed. On a Saturday within hours of a fairly substantial water leak in our bathroom, the Project Manager, James and staff were on site mitigating and managing the risk posed to our unit. The first visit by James brought complete confidence that they would help us through the problem. By Monday they had a team of employees led by an incredibly skilled contractor - Paul. Throughout the entire experience they communicated and with a steady hand worked through (and kept us in the loop) of each step. Over two weeks, they turned a very stressful situation into an experience of trust and gratitude. Paul with decades of experience was incredibly polite and conscious of a working from home environment while he took a demolished bathroom back to its original state - I would say even better! He also went above and beyond helping us work through concurrent moving problems and he even noticed shotty work done by previous contractors and helped us to correct it. All in all, thank you so much First General - Paul, James, all the employees and even the owner that stopped by throughout this journey - A HUGE THANK YOU!