First General Okanagan

Ryan and his team acted immediately when I called and did a great job throughout the process at updates and quickly remedying my basement flood. Was impressed with their professionalism throughout the remediation and would recommend them to anyone who needs their services.

Huge thanks to Tyson and the crew for restoring our basement after sewer damage. They truly went above and beyond to restore our house to perfection, taking all the stress out of an otherwise difficult situation. I am especially impressed and grateful for the timeliness and responsiveness of the crew. I highly recommend this company.

Ryan (the owner) is a great person!! So easy to talk to and put our minds at ease when my husband and I were dealing with a flood in our home. Ryan and his team were absolutely professional and very thorough making sure all the issues were identified and rectified. I would not hesitate to call them again on any further projects or issues! They are a great company!!

Ryan, Wanda, and the entire team at First General were absolutely fantastic to work with. We had a roof leak that resulted in a ceiling and floor replacement on our entire main floor of a large house. We decided to add in a kitchen replacement while we were at it. With two young kids & a lot of stuff this was a daunting task, First General was with us every step of the way from navigating our insurance coverage to coordinating trades to completion. My past experience with other restoration companies was painful at best as far as communication and time frames for completion. With First General our entire renovation was done in record time, on budget and we were displaced for a short time period. The workmanship was fantastic, communication unparalleled and most importantly they did what they said when they said they would. I would HIGHLY recommend them for all of your restoration needs. I won’t use anyone else in the future. A VERY satisfied customer.

Five enthusiastic stars! The team at First General set a new standard we didn't know existed. On a Saturday within hours of a fairly substantial water leak in our bathroom, the Project Manager, James and staff were on site mitigating and managing the risk posed to our unit. The first visit by James brought complete confidence that they would help us through the problem. By Monday they had a team of employees led by an incredibly skilled contractor - Paul. Throughout the entire experience they communicated and with a steady hand worked through (and kept us in the loop) of each step. Over two weeks, they turned a very stressful situation into an experience of trust and gratitude. Paul with decades of experience was incredibly polite and conscious of a working from home environment while he took a demolished bathroom back to its original state - I would say even better! He also went above and beyond helping us work through concurrent moving problems and he even noticed shotty work done by previous contractors and helped us to correct it. All in all, thank you so much First General - Paul, James, all the employees and even the owner that stopped by throughout this journey - A HUGE THANK YOU!